Chapter 8: Contacts

Contact Governance Checklist

5-Step Implementation Guide
Editable Word document (.docx) + print-ready PDF

"Five steps to organize your contacts around purposeful transactions."

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What You'll Get

Five implementation steps with specific, checkable action items under each

Covers: system integration, entity/individual separation, contextual approval, process building, and re-evaluation

Each step includes a platform tie-in showing how the challenge is handled in modern software

Designed to be completed over days or weeks as a governance improvement project

How It Works

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Work through the five steps in order, checking off action items as you complete them

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Step 1: Audit where contact info lives and designate a source of truth

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Steps 2–4: Separate entities from individuals, establish contextual approval, and build repeatable processes

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Step 5: Set up ongoing re-evaluation triggers and schedules

Who It's For

Built for operations and compliance teams

Operations managers, compliance officers, and finance teams looking to formalize how external contacts are onboarded, maintained, and re-evaluated.

The Key Insight

Replace tribal knowledge with repeatable governance

If your contact management depends on someone "just knowing" who to work with and why, it's not a process — it's institutional knowledge with a single point of failure. This checklist replaces that with repeatable governance.

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This resource is a companion to Chapter 8: Contacts of When Money Moves.
The chapter provides the full framework — this tool helps you apply it. Get the Book