Chapter 10: Verification

Verified Contact Directory Guide

Process Guide for Contact Verification
Word (.docx) + PDF

"Stop trusting your address book. Start verifying your contacts."

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What You'll Get

A step-by-step process guide for building and maintaining a verified contact directory

Standard operating procedures for four critical workflows: onboarding, change requests, re-verification, and departures

Recommended fields and data structure for your own contact verification records

Re-verification schedules and escalation procedures for maintaining directory integrity

How It Works

1

Download the guide and review the four workflow areas

2

Establish standard procedures for onboarding and verifying new contacts

3

Implement change management and re-verification workflows

4

Define departure and archival procedures to maintain a clean audit trail

Who It's For

Built for finance and treasury operations

Finance teams, treasury operations, and administrative staff who manage external contact information used in transaction processing.

The Key Insight

A directory is a verification record, not an address book

A contact directory isn't an address book — it's a verification record. Every entry should answer: Who is this person? How do we know? When did we last confirm? What channels are approved?

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Enter your work email to download the PDF and editable DOCX.

This resource is a companion to Chapter 10: Verification of When Money Moves.
The chapter provides the full framework — this tool helps you apply it. Get the Book